Field Service Engineer

Role:
Field Service Engineer

Type:
Permanent

Pay: £28,000 basic (OTE £35,000-£40,000 including overtime, travel time & on-call)

Hours:

Monday-Thursday 8:30am-4:30pm, Friday 8:00am-4:00pm, On-call rota: 1 week in every 6 (paid)

Location:

Basingstoke

I'm supporting a well-established engineering and Manufacturing business that, due to continued growth within their Field Service division, is looking to appoint a Field Service Engineer. This is a customer-facing, hands-on role where you'll be at the frontline of the business, delivering high standards of service and technical support across critical environments.

As the Field Service Engineer, you'll be responsible for providing market-leading technical support across the company's full product range. You'll work primarily within hospitals, prisons, and universities, supporting a mix of electrical and mechanical systems. The role is field-based, supported by a strong internal team, and offers excellent earning potential through paid travel time, overtime, and on-call allowances.

• Deliver high-quality technical support and customer service across their product range.
• Diagnose, repair, and maintain electrical and mechanical systems in the field.
• Identify and report product faults, early failures, and corrective actions.
• Improve efficiency through high first-time fix rates and reduced return visits.
• Work closely with internal teams to improve service performance and customer satisfaction.

• Experience in a field service or technical role.
• Customer-facing experience with a strong service-driven mindset.
• Experience with fire systems, alarms, or communication systems is advantageous.
• Basic knowledge of electrical and communication systems.
• Full UK driving licence and eligible for DBS clearance.

• Company car, paid travel time, overtime, and on-call allowances.
• OTE £35,000-£40,000 through overtime and call-out payments.
• 25 days holiday plus bank holidays (rising with service).
• Pension scheme, death-in-service benefit, and bonus scheme.
• Health, wellbeing, share scheme, and regular company events.

If you feel you're a good fit for this position, please click 'apply'