IT Platform Support Engineer

Location:
Basingstoke (hybrid working 3 office days per week) + occasional travel to London

Employment Type:
Permanent, full time

Thought The AA only provide roadside assistance? Think AA-X.

Technology has made human life easier; from booking holidays and banking, through to meeting new people and work opportunities. But over the last decade owning and driving cars has gotten far tougher. At AA-X we are on a mission to re-invent the car ownership and usage experience.

We imagine, build and grow connected car ventures. Using data and AI to provide car and driver insights with new solutions that give drivers control, confidence and a little joy across their motoring lives.

As an IT Platform
Support Engineer within AA-X, you’ll be apart of the UK’s largest and most trusted driving company, developing and testing human-centric products and services fast; whilst giving AA members first access to everything we build. Are you ready for a career where you’re always ahead?

Are you passionate about technology and problem-solving? Do you thrive in a collaborative environment where your ideas and skills make a real impact? We’re looking for an IT Platform
Support Engineer
to join our Digital Technology team, supporting our innovative Connected Cars platform.

This is a fantastic opportunity to work on a cutting‑edge AI‑powered car wellness solution, providing second‑level support across mobile, web, and cloud‑native services. If you’re curious, adaptable, and eager to grow, we’d love to hear from you.

• Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
• Diagnosing and troubleshooting technical issues, escalating where needed.
• Collaborating with L1 and L3 support teams to ensure seamless service delivery.
• Maintaining clear documentation in Service Now and Confluence.
• Monitoring system performance and proactively identifying issues.
• Delivering excellent customer service and contributing to our internal knowledge base.

• Foundational understanding of
  AWS
  and microservices (e.g., ECS, Cloudwatch, Lambda, S3), with exposure to monitoring tools such as
  Dynatrace
  ,
  Contentful
  , or similar.
• Ability to perform basic debugging in
  Java
  and
  Angular
  , or transferable experience with other 3rd generation languages like
  Python
  .
• Familiarity with
  workflow and ITSM tools such as Service Now, JIRA, and Confluence, with the ability to quickly adapt to new systems.
• Experience with
  version control
  (Git Hub) and
  content management systems
  (e.g., Sitecore or Contentful).
• Awareness of
  basic web security
  principles and tools like
  Cloudflare
  .
• Strong analytical mindset, clear and inclusive communication style, and the ability to work both independently and collaboratively with attention to detail and a customer‑focused approach.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.