AskHR Content Lead

As the askHR Knowledge Content Lead, you’ll own how HR knowledge is governed, published, and continuously improved across the askHR Employee Portal. You’ll work closely with HR content owners, HR Operations, Employee Experience teams, and IT to ensure employees can easily find accurate, consistent, and trusted HR information—supporting a scalable, high‑quality employee experience.

This role blends hands‑on knowledge management with strategic partnership
. You’ll guide content owners through governance and review cycles, serve as the Service Now Knowledge Management subject matter expert, and use data and insights to improve content quality, findability, and self‑service outcomes.

In this role, you will:

Lead HR knowledge governance and review cycles

• Manage bi‑annual and annual review cycles, ensuring content is validated, current, and compliant
• Partner with content owners to support timely updates and governance requirements
• Maintain dashboards and reporting to track completion, content aging, and overall knowledge health

Set and uphold knowledge standards

• Enforce standards for templates, tone, accessibility, taxonomy, and lifecycle management
• Review and approve knowledge articles in Service Now HRSD for accuracy, clarity, and consistency
• Maintain version control and publishing discipline across the knowledge base

Oversee Service Now Knowledge Management for askHR

• Serve as the Service Now Knowledge Management subject matter expert
• Manage workflows, approvals, metadata, taxonomy, permissions, and article life cycles
• Partner with IT to resolve issues and optimize workflows
• Stay current on platform enhancements and recommend improvements that support HR service delivery

Improve search, findability, and employee self‑service

• Optimize tagging, metadata, taxonomy, and article structure to improve discoverability
• Analyze search behavior, trends, and gaps to guide continuous improvement

  Manage portal content and HR campaigns

  • Govern Employee Portal assets such as microsites, quick links, and campaigns
  • Partner with stakeholders to coordinate HR campaigns, messaging, scheduling, and engagement reporting

  Enable stakeholders and drive continuous improvement

  • Train and support HR content owners through documentation, onboarding, and best‑practice guidance
  • Use case trends, search analytics, and employee feedback to identify self‑service opportunities
  • Report on key metrics such as content quality, workflow performance, and engagement to inform decisions
  Qualifications
  • Bachelor’s degree in Human Resources, Information Management, Communications, Digital Content, or a related field, or equivalent experience
  • 3–6 years of experience in knowledge management, HR portal content, or related digital content roles Job Info
    • Job Identification 8318
    • Job Category Human Resources
    • Posting Date 02/09/2026, 03:52 PM
    • Degree Level Bachelor's Degree
    • Job Shift Day
    • Locations Units 1-3 Horizon, Kingsland Business Park, Basingstoke, RG24 8AH
      , GB C/ Caravel-la la Niña 12, Barcelona, 08017, ES Via Delle Industrie, 1, Carugate, 20061, IT ul. Rownolegla 4, Warsaw, 02-235, PL