Senior Complaints Specialist – Mortgage & Fintech; Hybrid
Job in
Basingstoke, Hampshire County, RG21, England, UK
Listed on 2026-03-03
Listing for:
Castle Trust Group
Full Time
position Listed on 2026-03-03
Job specializations:
-
Finance & Banking
Financial Services, Regulatory Compliance Specialist
Job Description & How to Apply Below
A fintech challenger bank in Basingstoke seeks a Complaints Handler to report, investigate, and resolve complaints across Savings, Retail Finance, and Property divisions. The ideal candidate will have demonstrable experience in complaints handling within a regulated environment, particularly with mortgage products. Strong analytical and communication skills are essential, as is the ability to manage stakeholders effectively. The role offers a competitive salary, bonuses, and various employee benefits such as healthcare and a pension scheme.
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Position Requirements
10+ Years
work experience
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