Design Engineer

Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your CV for this specific posting
, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your CV has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position.

Design Engineer

The Design Engineer must have a broad knowledge of conference room technology and solutions and how the individual components are integrated to form systems that meet the client’s business requirements. They must be able to create conceptual diagrams to detail the design intent, create associated BOM and SOW documentation accurately and in a timely manner. The Design Engineer must also have a working knowledge of network architecture, videoconferencing systems, and supporting infrastructure.

An expert in endpoint and infrastructure hardware and software from the major industry manufacturers, the Design Engineer must have the ability to architect optimized solutions for a wide range of requirements coupled with experience in designing solutions for a wide range of enterprise customers and the ability to convey a high level of competence to clients at all levels.

Duties/ Responsibilities:

This position will work closely with the sales and engineering team to create and document high quality designs and set the delivery and support teams up for success. The design Engineer will be an expert on conference technology and solutions and will make recommendations to clients and peers based on that expertise. The candidate for this position must be able to work independently and must build trusted working relationships with account managers and customers.

This position must regularly communicate answers to complex questions and respond to detailed inquiries. providing suitable technical and commercially viable solutions. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

• Work closely with Account Managers to meet business objectives and clients’ expectations
• Assist with the qualification of new opportunities
• Intensive interface with clients and job sites to document customer requirements and job site conditions.
• Provide and document customer design based on the client requirements and job site conditions.
• Adhere to global processes, contributing regularly to their continual improvement and efficiency.
• Set the installation and support teams up for success by using standard products and thoroughly documenting solutions, scope of work, and system functionality
• Work directly with clients, architects, consultants and staff throughout design development. and delivery process as required.
• Accurately develop a Statement of Work for each job based on standard system design and customer requirements.
• Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches;
  Design/Build and Bid/Build specifications; and operational capabilities narratives, etc.
• Develop accurate job cost estimates for each job.
• Provide a technical response to customer RFP/RFQ/RFI.
• Be capable of working effectively and efficiently with support from other members of the Operations team.
• Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors.
• Effectively coordinate and manage multiple system design inquiries.
• Be responsible for successfully completing assignments on time and within budget.
• Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications, schematic drawings and architectural diagrams.
• Knowledge of and adherence to Yorktel policies and procedures including robust handover to Delivery teams.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Skills/Abilities:

• High levels of Professionalism and Integrity
• High ability to work with peers.
• Ability to effectively coordinate, manage and support multiple requests, tasks, clients with prioritization of workload
• Exceptional written, verbal and interpersonal skills.
• Exceptional customer service skills
• Excellent problem-solving skills
• Present technical solutions to executive-level audiences at partner and client organizations

Education and Experience:

• Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word)
• Knowledge of video and audio-conferencing service standards, products and applications
• Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools
• Willingness to pursue and attend additional training related to…