Temporary Accommodation Officer

We have a rewarding opportunity for a Temporary Accommodation Officer to join our team in Basingstoke.

This is a full time, fixed term role until the end of December 2026, working with customers in our temporary homeless accommodation.

The starting salary will be £27,000 - £30,000 depending on experience.

Our Temporary Accommodation Officers provide an enhanced, proactive housing management service for customers in our temporary homeless accommodation. As a Temporary Accommodation Officer you will offer support and guidance to help our customers find and sustain a new home. This may include debt and benefit advice, resolving tenancy issues, advice on access to employment, training, volunteer services or specialist support services if needed.

• Experience of working in a similar role. This could be a lettings management, tenancy management, income, housing or a support background
• Strong communication, empathy, and a genuine drive to help the community.
• The ability to work in a fast-paced environment
• Excellent organisational skills
• You’ll be resilient, able to work alone and collaborate as part of a team
• The ability to prioritise and manage your own workload effectively

You’ll be required to visit other schemes in the area, so a full UK driver’s license and your own transport is essential.

As a member of the Specialist Housing Team you’ll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people’s lives. This role can give you the opportunity for a career within a successful and diverse organisation.

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services

At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group’s financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself e a look at our careers site to learn more about us and our values.