Customer Host - FTC

Customer Host (Front of House – Reception) 12 Months Fixed-Term Contract Be the first smile our customers see — and the person who makes their day run smoothly.

As our Customer Host, you’ll be the welcoming face of Fedcap’s Basingstoke office — greeting customers, setting them up at our computer stations, and ensuring everything runs smoothly day to day. No two days will be the same: one moment you’ll be helping someone register for a programme, the next you’ll be supporting colleagues, organising meeting rooms, or keeping the coffee machine spotless!

You’ll make sure every visitor feels seen, supported, and valued — creating a friendly, professional environment where everyone can thrive.

Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group – a global charity with 90 years of experience – we work across four specialist practice areas and have supported more than 113,000 people since 2019.

• Welcome and sign in customers and visitors, offering a professional and friendly first impression.
• Manage the reception area and respond to first-line enquiries, directing people to the right colleagues or activities.
• Support with general office administration and manage room bookings.
• Share information on local events and opportunities to help customers on their journey.
• Build rapport and engage proactively with visitors to make sure they feel comfortable and supported.

• A natural people person – confident, warm, and approachable.
• Experience in customer service, ideally in a front-facing or busy environment.
• Great communication and organisational skills with a calm, professional approach.
• Proficient in Microsoft Office and confident using IT systems.
• Positive, adaptable, and motivated to make a real difference.

Our values —
Kindness, Respect, Integrity, and Innovation — shape everything we do. If they resonate with you, you’ll fit right in.

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme
  with up to 5%employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support
  , including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

At Fedcap, people are at the heart of everything we do. Our teams are passionate about inspiring confidence, creating opportunity, and helping others build brighter futures. If that sounds like you — we’d love to hear from you.

Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader
, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the Armed Forces Covenant
, encouraging applications from veterans, reservists, and military families.