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HelpDesk/Support Customer Service Rep Customer Success Mgr./ CSM Technical Support

Service Assurance Specialist: Fast Fault Resolution

Job in Basingstoke, Hampshire County, RG21, England, UK
Listing for: Southern Communications Ltd
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
A telecommunications company in Basingstoke is looking for a Service Assurance agent to manage customer issues efficiently. The agent will be responsible for triaging support requests and ensuring the Service Assurance team operates smoothly. Key duties include ensuring prompt resolution of faults, maximizing operational efficiency, and monitoring customer-related issues. If you are proactive and dedicated to delivering exceptional customer service, this role may be ideal for you.
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