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Customer Success Mgr./ CSM

Customer Operations Lead: Coaching & KPIs

Job in Basingstoke, Hampshire County, RG21, England, UK
Listing for: Once For All
Full Time position
Listed on 2026-01-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Job Description & How to Apply Below
A fast-paced customer service company in Basingstoke is seeking a Customer Support Team Leader to manage and develop the Customer Support and Verifications Team. The role involves ensuring outstanding customer service and achieving operational metrics, including KPIs and SLAs. The ideal candidate will have 2-3 years of management experience, alongside excellent leadership, communication, and problem-solving skills. The company offers a benefits package that includes wellness funds, life assurance, and team events.
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