Neighbourhood Officer; FTC

Neighbourhood Officer

We’re recruiting for a 12‑month fixed‑term contract. This full‑time role is based out of our Basingstoke office, covering the Waverley area (Godalming, Farnham, Haslemere). The role can be remote; you’ll be out and about within the community in your designated patch.

What we offer:

• 26 days holiday (pro‑rata, plus bank holidays) with the opportunity to buy or sell annual leave
• A productivity‑related bonus scheme to enhance your take‑home pay
• A generous contributory pension of 6% (we’ll match employee contributions between 7% and 10%)
• Life assurance paid at three times annual salary
• Private medical insurance
• Health‑care cash plan (Medicash)
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes

About the role:

As a neighbourhood officer you’ll be the main contact for customers within your patch. You’ll handle a range of matters related to tenancy conditions, health and safety, rent/service charges, repairs and more. Your overall aim is to help create attractive, safe and sustainable communities for our customers to live in by ensuring quality, value‑for‑money services. You’ll develop a deep understanding of our customers’ needs and recognise when referrals to the tenancy support team are required.

Key responsibilities:

• Act as the go‑to person for customers, addressing enquiries and issues confidently
• Manage challenging customers and neighbour disputes with resilience and assertiveness
• Work face‑to‑face with the general public in a public services environment
• Identify support needs and facilitate referrals to the tenancy support team
• Provide cover or support in other areas when required
• Maintain accurate records and report on service performance

Qualifications and experience:

• Strong customer focus with experience handling challenging interactions
• Demonstrable experience working with the general public face‑to‑face or in a public services environment
• Awareness and understanding of the social housing sector (experience in housing management/law an advantage)
• Full UK driving licence and access to a vehicle for business use (business mileage will be paid)
• Satisfactory DBS check required
• Resilience, assertiveness and the ability to work under pressure

Interviews are scheduled for 26 & 27 Jan (subject to change).

Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

Non‑profit organisations