Portfolio Demand Analyst

Company Description/Business Unit

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Location
:
Basingstoke (hybrid working 3 office days per week)

Employment Type
:
Permanent, full time

Additional Benefits
: 25 Days holiday, AA Worksave pension plan, voluntary benefits including private healthcare

Think the AA is just about roadside assistance? Think again.

We’re looking for a Portfolio Demand Analyst to help us shape, prioritise, and manage the flow of change across the AA. This role blends analysis, problem‑solving, coordination, and stakeholder engagement.

• Capture, track, and manage incoming demand requests through the Single Front Door process.
• Work closely with Engineering and COO teams to assess ownership, impact, and strategic alignment.
• Analyse demand to help determine priority and readiness for quarterly planning.
• Liaise with requestors to clarify requirements and ensure high‑quality submissions.

• Analyse demand and capacity data to identify trends, risks, and bottlenecks.
• Produce clear, insightful dashboards, reports, and stakeholder updates.
• Track KPIs related to demand, delivery, and resource utilisation.

• Help maintain an accurate, up‑to‑date quarterly roadmap.
• Monitor dependencies, risks, and changes that could impact delivery.
• Work with the Resourcing team to validate capacity and support planning.
• Ensure demand is routed correctly and aligned with the right teams.

• Support prioritisation based on value, alignment, and capacity.
• Document rationale and maintain transparent decision records.
• Recommend improvements to demand and roadmap management processes and tools.

• Portfolio Demand experience.
• Strong analytical and problem‑solving skills with experience in reporting and data interpretation.
• Excellent organisational skills and attention to detail.
• Confident communicator who enjoys working collaboratively across teams.
• Experience in demand, project, portfolio, or PMO environments (desirable).
• Knowledge of tools such as Excel, Power BI, Jira or Confluence.
• Ability to manage multiple priorities in a fast‑paced environment.

• 25 days annual leave plus bank holidays + holiday buying scheme.
• Worksave pension scheme with up to 7% employer contribution.
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
• Discounts on AA products including car and home insurance.
• Employee discount scheme including a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
• Company funded life assurance.
• Diverse learning and development opportunities to support career progression.
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

For INTERNAL ADVERTS:
By applying for this position, you acknowledge that there may be potential changes to the terms and conditions of your employment contract. This includes accepting the 25 days annual leave entitlement that this position has.