Portfolio Demand & Roadmap Manager - NonVolume

Company description

Location:
Basingstoke (hybrid working 3 office days per week)

Employment Type:
Permanent, full time

Additional Benefits:
Annual Bonus

Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Portfolio Demand and Roadmap Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the jobThe Demand & Roadmap Manager plays a pivotal role in shaping, orchestrating, and maintaining a clear, transparent, and strategically aligned pipeline of work across the organisation. This role owns and manages the Single Front Door—our unified intake process for all change, demand, and initiative requests—ensuring work is captured, assessed, prioritised, and progressed consistently. This role will be responsible for the creation and maintenance of the quarterly planned roadmap, ensuring alignment between business priorities, capacity, dependencies, and delivery commitments.

Acting as a central coordination point between business functions, technology, and delivery teams, this role ensures that demand is understood, prioritised, and sequenced to optimise value delivery.

What will I be doing?

• Own and operate the organisation’s Single Front Door (SFD) process for capturing, assessing, and qualifying new demand.
• Ensure all incoming requests are triaged, validated, and routed appropriately using clear intake criteria and prioritisation frameworks.
• Maintain transparency of demand through structured tooling (e.g., Jira, Confluence, portfolio dashboards).
• Develop and refine intake processes and playbooks to ensure consistency, ease of use, and alignment with ways of working. Roadmap Planning & Prioritisation
• Lead the creation, maintenance, and publishing of the quarterly roadmap, ensuring visibility of planned work across all business functions.
• Facilitate roadmap and prioritisation sessions with senior stakeholders, bringing together business goals, resource constraints, and delivery capacity.
• Ensure alignment between demand, strategic objectives, regulatory commitments, and operational needs.
• Monitor delivery progress and adjust roadmap sequencing where necessary to account for changes in priority, risk, or capacity. Portfolio Insight & Stakeholder Management
• Provide clear, regular insights and reporting on demand pipeline, roadmap health, prioritisation outcomes, and capacity impacts.
• Working closely with the Head of Portfolio demand who supports the business to shape their roadmaps of change and alignment to strategy and value.
• Also to work closely with the resourcing manager as the ‘Supply’ element of the picture as the committed roadmap view is shaped looking for risks, and constraints..
• Act as a trusted partner to Product Owners, Business Leads, Delivery Managers, and Technology teams to ensure end-to-end transparency and alignment.
• Communicate decisions, dependencies, and roadmap changes clearly to stakeholders at all levels.
• Champion a unified, disciplined approach to demand management and planning across the COO. Process Excellence & Continuous Improvement
• Drive continuous improvement of the demand and roadmap processes, ensuring they remain scalable, efficient, and reflective of organisational maturity.
• Support teams in adopting consistent ways of working, leveraging Atlassian tooling (Jira & Confluence) where applicable.
• Develop clear guidance, templates, and governance to support effective planning and prioritisation.
• Identify opportunities to streamline flow, reduce waste, and enhance predictability across teams.

What do I need?

• Proven experience in portfolio, demand, resource, or roadmap management within a change, transformation,…