Workshop Controller

Workshop Controller

Salary: £26,000 - £35,000 OTE (Uncapped)

Contract Type:
Permanent / Full Time

We are working with a well-established automotive business that is currently seeking an experienced Workshop Controller to join a busy and successful service team. This role plays a central part in ensuring the smooth running of the workshop, maintaining high standards, and supporting the delivery of an exceptional customer experience.

As a Workshop Controller, you will oversee the flow of work through the workshop, ensuring all tasks are allocated efficiently and completed to the required standards. You'll work closely with technicians, apprentices, service staff and other internal departments to keep operations running smoothly.

• Managing job allocation and workflow within the workshop
• Maintaining quality control, including checking correct parts ordering, conducting audits and ensuring compliance
• Coaching and supporting vehicle technicians and apprentices
• Working collaboratively with other departments to deliver a seamless customer journey
• Scheduling work to meet customer needs and workshop targets
• Providing accurate estimates for repairs and servicing and setting realistic timescales
• Assisting technicians with technical challenges and identifying solutions
• Ensuring all work meets DVSA, health & safety, and internal standards

• Relevant technical qualifications (City & Guilds, BTEC, NVQ or equivalent)
• Previous experience in the automotive sector, ideally within workshop control or as a senior technician
• Strong organisational and leadership skills with the ability to motivate a team
• Confident IT user with strong communication abilities
• Excellent attention to detail
• Ability to work under pressure and make informed decisions

• Competitive salary and bonus structure
• Full training and ongoing development opportunities
• 30 days holiday including bank holidays, with additional entitlement based on length of service
• Birthday day off
• Discounts on servicing, parts, and MOTs
• Employee assistance programme
• Pension scheme
• Various additional benefits depending on role (e.g., tool insurance, company car scheme, uncapped earning opportunities)

• Monday to Friday: 07:00 - 17:00 (1-hour lunch)
• 1 in 3 Saturdays: 08:30 - 12:30

We are an equal opportunities employer and all applications will be assessed solely on merit.