Branch Receptionist

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after‑sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward‑thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions, fleet‑management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family‑owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

The right candidate will need to be a bright and welcoming character to act as first point of contact for employees, visitors and potential clients. The suitable candidate must be presentable, have great people skills and be friendly and polite.

• Operate a switchboard in a warm, confident and happy manner.
• Greet all visitors promptly, complete all related security procedures and offer appropriate services to ensure a pleasant visit.
• Monitor and respond to the information inbox and liaise with colleagues as appropriate to ensure replies are sent in a timely manner.
• Assist with the collation and circulation of brochures, other publications, marketing material and events.
• Manage incoming deliveries of mail and supplies and arrange collection by traders and staff.
• Act as the initial point of contact for traders and contractors who visit the office in person.
• Take messages, direct calls and provide information as appropriate.
• Escort guests to appropriate meeting rooms when requested.
• Assist other departments with ad‑hoc tasks including post, photocopying, document collation, typing, laminating, booking of meeting rooms and providing refreshments.
• Perform general branch administration tasks as required.
• Create purchase order numbers.
• Assist in facilities management, booking/scheduling building maintenance work and fire alarm testing.
• Arrange courier collections.

Additional duties may be assigned as necessary to support the business.

• Minimum three years reception experience in a busy, customer‑focused service role.
• Good basic education with GCSEs (or equivalent) including English and Maths.
• Courteous telephone manner and ability to reply promptly to email enquiries.
• Multi‑tasker who can work well under pressure and uses initiative.
• Good Microsoft Office skills.

• RSA Stage 2 Word Processing or NVQ 2 in Business Administration (or equivalent).
• RSA Stage 3 Word Processing or NVQ 3 in Business Administration (or equivalent).

Monday to Thursday – 09:00am to 17:30pm with 1‑hour lunch break.
Friday – 09:00am to 17:00pm with 1‑hour lunch break.

25 days holiday plus Bank Holidays.

Company Pension Plan.

Karen Callander
Rutherford Road
Basingstoke
RG24 8PD

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