Commercial Operations & Insights Coordinator

Commercial Operations & Insights Coordinator Reference

NVR
03171

Full Time

09-03-2026

Job Title: Commercial Operations & Insights Coordinator
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Permanent Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Ready to join us?

As a Commercial Operations & Insights Coordinator – Mobile SMR, you’ll be at the heart of driving the success of The AA’s Mobile Service, Maintenance & Repair and Vehicle Inspection teams. You’ll keep everything running smoothly by providing first‑class administrative and data support, ensuring records are accurate, reports are clear, and invoicing and purchase orders are handled efficiently.

You’ll act as a key connection point for internal teams and external partners, making sure communication flows seamlessly and expectations are always aligned. Working closely with the Commercial Operations Manager, you’ll help shape process improvements and support initiatives that boost commercial performance.

Your work will give the business sharper visibility of KPIs and customer outcomes, from cancellations and rebooking to NPS, complaints and reviews. These insights are essential to delivering exceptional service and strengthening our B2B relationships.

• Delivering day‑to‑day administrative support, coordinating meetings, preparing agendas, and maintaining organised digital filing systems.
• Producing accurate reports, presentations, and spreadsheets, while maintaining databases and tracking key commercial and operational metrics.
• Managing clear and professional communication, drafting updates and acting as the first point of contact for administrative or data‑related queries.
• Handling monthly reconciliations, raising invoices and purchase orders, and working with Finance Business Partners to resolve any discrepancies.
• Building strong relationships with internal and external stakeholders to support the smooth delivery of Mobile SMR and Vehicle Inspection services.
• Supporting the preparation of business reports and regular updates that enhance visibility of performance and customer outcomes.
• Identifying opportunities to streamline processes, reduce manual workloads, and support the rollout of new tools and systems.
• Ensuring compliance with company policies, health and safety standards, data protection requirements, and completion of mandatory training.

• Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines effectively.
• Excellent attention to detail and accuracy in data entry, KPI tracking, and performance reporting.
• Ability to work collaboratively across teams while building positive relationships with stakeholders at all levels.
• Strong written and verbal communication skills with a professional and confident approach.
• A proactive mindset with the confidence to identify improvements and suggest ways to enhance processes and performance.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint, with familiarity in digital filing systems, database maintenance, and basic financial processes.
• Previous administrative or business support experience, ideally including invoicing, purchase orders, accurate record‑keeping, and working within fast‑paced operational environments.
• Experience with in Automotive Service, Maintenance and Repair (SMR) preferred but not essential.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying…