Digital Inclusion Coordinator

Digital Inclusion Coordinator

Role

Title:

Digital Inclusion Coordinator

Reports to:

Communities Team Leader

Location:

Based at home, in the community, and visiting clients across the Basildon and Brentwood districts.

Hours:

25 hours per week (Wednesday must be a working day)

Contract period:
To July 2026

To support the set-up and delivery of the Digital Friends digital inclusion service, which provides support to homebound clients to help them build confidence and skills in using digital technology.

• Assist in the setup and delivery of the digital inclusion service.
• Contribute to the development and refinement of service processes and workflows.
• Work with internal services and external partners to generate referrals into the service.
• Conduct initial client assessments, including digital skill levels and home visit risk assessments.
• Deliver digital skills training to clients when volunteers are unavailable, using Learn My Way and other tools.
• Recruit, induct, and support volunteers engaged in service delivery.
• Match clients and volunteers based on location, skills, and availability.
• Support volunteers to maintain appropriate, positive, and professional client relationships.
• Provide volunteers with regular feedback, guidance, and skills development.
• Lead and deliver a weekly online digital skills practice session for clients.
• Maintain accurate records on Salesforce CRM, adhering to the Data Protection Act (2018).
• Build knowledge of digital inclusion initiatives and services across Essex.
• Foster relationships with other digital providers and stakeholders, including Digital Essex and voluntary/statutory agencies.
• Promote the service through community engagement and relevant events.
• Collaborate with the Communications Team to develop promotional materials and campaigns.
• Undertake any other reasonable tasks as requested by the Operations Manager.

• Ensure timely and accurate monitoring and evaluation reporting.
• Collect client feedback, case studies, and supporting information for project reports.

• Keep accurate records of relevant expenditure.
• Adhere to all organisational financial policies and procedures.

• Comply with all Health and Safety policies and procedures.
• Ensure that volunteers and clients are supported in a safe and secure environment.
• Identify and mitigate risks related to service delivery, especially during home visits.

• Stay up to date with and follow operational policies, including Safeguarding, Lone Working, Confidentiality, and GDPR.
• Actively promote equality, inclusion, and diversity in all aspects of the role.
• Share information and updates with colleagues across the organisation.
• Take ownership of personal development and seek relevant training opportunities.
• Work flexibly to support wider organisational priorities when required.

• Excellent communication and interpersonal skills.
• Strong IT skills, including Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• High level of accuracy and attention to detail in record keeping.
• Ability to develop strong partnerships and community networks.
• Ability to work independently and collaboratively as part of a team.
• A proactive, solutions-focused, and can-do attitude.
• Understanding of confidentiality and GDPR requirements.
• Willingness to adapt working hours to meet the needs of the service.
• Full UK driving licence, business insurance, and access to a vehicle for work purposes.

• Experience of working with and managing volunteers.
• Proven ability to deliver volunteer inductions and training.
• Experience in coordinating or delivering digital inclusion or similar community-based services.
• Experience in managing safeguarding issues (with appropriate supervision).
• Experience using Salesforce or other CRM systems.