Director, Pre-Sales, Sales Engineering

End Date

Friday 06 February 2026

£0 - £0

Hybrid Working, Job Share

Merchant Services is seeking a highly skilled and motivated Director of Pre-Sales, reporting to the Head of Sales Engineering, to run our pre‑sales team.

Director, Pre‑Sales, Sales Engineering

Manchester, Basildon, Birmingham, Bristol or Leeds

£120k-£130k
* depending on skills & experience

Full time

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Merchant Services provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone. Merchants of all sizes are increasingly demanding and expect a significant level of sophistication in how their payment needs are considered. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to the Group.

Merchant Services is seeking a highly skilled and motivated Director of Pre‑Sales, reporting to the Head of Sales Engineering, to run our pre‑sales team.

The Pre‑sales team is part of the Sales Engineering team which is a critical team in the success of Cardnet, its role is to offer pre‑sale technical support to our clients, where we’ll strive to understand and solve the problems the client has while using standard or custom solutions. The pre‑sales team are responsible for understanding clients’ needs and proposing the best solution to solve those needs, while removing technical blockers to a successful sale.

The team works closely with our commercial teams and clients.

You’ll share our passion for solving problems and demonstrate a proactive and tenacious approach to winning deals with all our clients from all sectors. You’ll be comfortable working in a fast‑moving and technical environment and take pride in building positive relationships with clients, third party payment gateways and internal colleagues including Sales, Product, IT and Compliance Teams.

• Pre‑Sales Consultancy, you and the team will be responsible for providing technical consultancy to potential and existing clients across all sectors and segments. This consultancy will understand the clients problems and requirements while providing the best LBG solution to meet those needs. You and your team will support complex SMB, Mid‑market and Enterprise Merchants for all merchant services solutions.

• Develop the pre‑sales strategy, you’ll look at the landscape, the opportunities and potential impacts and build a strategy that delivers the biggest impacts to the Merchant Services business.

• Process creation & optimisation, we’re just getting started and there’s a sea of processes to be created, optimised and improved. You’ll work with the team to optimise and improve the working practises of the team to support the continuous improvement of the delivery of services to our merchants.

• Blocker Removal & Enablement, you’ll analyse our business and actively work on projects to enable better performance and remove blockers and obstacles holding us back.

• Team Leadership:
  Mentor and develop a high‑performing team across pre‑sales. Promote a culture of accountability, innovation, and collaboration.

• Partner management, work with sales leaders and sales teams to manage change and initiatives, delivering our growth strategy.

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever‑changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you can too.

• Experience of leading a pre‑sales team. Demonstrable leadership skills and experience managing and building high‑performing teams.

• Strong experience in payments (ideally gateway/merchant acquiring) or otherwise a high growth…