Complaints Coordinator

Position: Complaints Coordinator (Contract)
Job Title:

Complaints Coordinator

Location:

Basildon, Essex, SS13 3DU

Contract

Start Date:

Monday, 15 December 2025
Contract End Date:
Tuesday, 31 March 2026

Hours:

7 hours per day
Pay Rate: £14.34 per hour

Job Overview
We are seeking an experienced Complaints Coordinator to manage and coordinate customer complaints efficiently, ensuring timely resolution and full compliance with organisational policies and regulatory standards.
This role requires previous housing experience.

Key Responsibilities

Manage and coordinate customer complaints from receipt through to resolution
Allocate incoming complaints to appropriate team members for investigation
Monitor progress and ensure complaints are resolved within agreed timescales
Ensure all complaint handling complies with organisational and regulatory requirements
Maintain accurate records and provide updates where required Requirements

Essential:
Previous housing experience
Strong organisational and coordination skills
Excellent communication skills, both written and verbal
Ability to manage multiple complaints and meet deadlines Working Arrangements

Candidates may be required to attend the office for the first week for training
After training, office attendance will be Tuesdays and Thursdays
Candidates can work from Ealing, W , or Pitsea locations