Patient Flow Co-ordinator - Emergency Department

mid and south essex nhs foundation trust

the closing date is 03 february 2026

our basildon emergency department is looking to recruit a full‑time patient flow co‑ordinator to join their well‑established team, to facilitate the smooth running of the patient journey by ensuring coordinated and streamlined administrative processes revolve around the patient and their individual needs.

your role will provide administrative support to all clinical staff within the clinical area including consultants and nurses, to ensure effective working and monitor patient activity and flow within the emergency department in partnership with the nurse in charge and site managers. You will maintain up‑to‑date and accurate computer‑based records for patient flow, chase and escalade delays in the patient’s emergency pathway – e.g., ensuring diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making, including discharge and admission.

all applicants must be able to participate in a full shift pattern including long days, earlys, twilights, lates, nights, weekends and bank holidays.

previous applicants need not apply.

no visa sponsorship available for this role.

your role will support by answering the phones and dealing with requests for information, whilst maintaining confidentiality, greeting and assisting relatives/care‑givers when needed, relaying messages to other members of staff and working in partnership with other staff to ensure the timely discharge or transfer of patients out of the emergency department.

you will monitor and maintain patient flow by using the emergency department patient management system (epr / medway). All information regarding a patient’s progress will be recorded accurately and in a timely fashion, and any outstanding reports or appointments will be chased to ensure an excellent patient experience and timeliness of reporting. You will constantly check for patient results and inform the relevant nursing/medical staff of any developments.

you will be required to ensure that the patient’s location is constantly updated, book any ambulance transport that may be required, liaise with the discharge lounge for patients waiting for transport, liaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the epr record and provide, and if necessary, present information for ed into the trust bed meetings.

our ambition is to deliver excellent local and specialist services, to improve the health and well‑being of our patients, and to provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation, we will recruit the finest and retain more specialist staff due to increased employment opportunities across our trust.

are you looking for an exciting role using your unique qualities? Then we want to hear from you.

for full details about this varied and rewarding role, please see the attached job description. We look forward to your application.

please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

• good general education in english and maths

• demonstrable experience of working in ed
• experience of patient tracking to ensure compliance of standards
• experience of working under significant pressure
• experience of dealing with multiple and conflicting priorities
• understanding of a&e targets
• knowledge of nhs systems
• knowledge of epr

• ability to relay information accurately and promptly

this post is subject to the rehabilitation of offenders act (exceptions order) 1975 and, as such, it will be necessary to submit a disclosure to the disclosure and barring service (formerly known as crb) to check for any previous criminal convictions.

mid and south essex nhs foundation trust

£27,485 a year (pro rata for part time)