Customer Service Advisor

Customer Service Advisor

Basildon

Permanent, Full Time

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team in Basildon. This is a fantastic opportunity for someone with excellent communication skills and a passion for providing first-class service in a fast-paced environment.

As a Customer Service Advisor, you’ll be the first point of contact for tenants, handling incoming calls and emails and ensuring that repair and maintenance requests are managed efficiently.

• Respond to customer calls and emails with professionalism and empathy.
• Diagnose repair requests and schedule appointments using the MSI system.
• Co‑ordinate with operatives and subcontractors to allocate jobs effectively.
• Keep customers updated throughout their repair journey and ensure Service Level Agreements (SLAs) are met.
• Liaise with supervisors and planners to confirm materials, access, and readiness for appointments.
• Record accurate information to support first‑time fixes and excellent service delivery.
• Escalate issues when required and support continuous improvement within the team.

We’re looking for someone who :

• Has experience within social housing, maintenance, or repairs.
• Has proven experience in a customer service or call centre environment.
• Is confident handling high call volumes while maintaining quality and empathy.
• Possesses strong organisational and administrative skills with great attention to detail.
• Is proficient in Microsoft Office and comfortable using CRM systems (experience with MSI is advantageous).

• Discretionary Annual Profit Share Bonus
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save Scheme
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Scheme
• Flexible Working & Flexible Bank Holidays
• Cycle to Work Scheme
• Volunteering Days (2 paid)
• Learning & Development Opportunities
• Wellbeing Support including EAP
• Loyalty & Values Awards
• Funded Professional Subscriptions

We’re committed to :

• Putting customers first – listening, communicating, and delivering on promises.
• Doing the right thing – acting with integrity and accountability.
• Being passionate – taking pride in solving problems and going the extra mile.
• Growing together – fostering inclusion, collaboration, and innovation.
• Striving for sustainability – making responsible choices that protect people and the planet.

If you’re looking to take the next step in your customer service career within a supportive and purpose-driven environment — we’d love to hear from you.

Apply now or call Leah Seber at Build Recruitment