Facilities Helpdesk Coordinator

Position: Facilities Helpdesk Coordinator (Permanent)
Facilities Maintenance Scheduler Coordinator

Full Time Position

A fantastic opportunity has arisen to join a growing and friendly team in Basildon. Our client specialises in providing reactive and planned maintenance services to long term clients and they are recognised as experts in their field. Due to continued contract wins and business growth they are now expanding their team in their brand new offices.

This is a brilliant opportunity to join a great team with fantastic management and excellent training. If you are looking for a supportive environment where you can develop your career you will want to be part of this company.

Working alongside the Helpdesk Manager you will take responsibility for managing a client account and supporting their facilities maintenance requirements. You will be looking after some big name accounts and ensuring their maintenance needs are managed efficiently and professionally.

You will ensure the smooth day to day running of the account by following the correct processes, opening, booking and closing jobs on the system and updating any further works where required.

Your role will involve scheduling and coordinating mobile engineers and technicians, ensuring jobs are allocated efficiently and completed within agreed time frames while keeping clients updated.

Requirements

Must have experience scheduling mobile engineers or technicians

Ideally you will have worked within facilities maintenance or a similar service environment

Previous experience as a Facilities Helpdesk Coordinator or Scheduler

Strong organisational skills and the ability to manage multiple jobs at once

Enjoy working in a lively team environment and supporting clients

This is a great opportunity to join a supportive company where you will be valued and given the training to continue developing your career.

If you would like to find out more about this opportunity please get in touch to discuss the role. Immediate interviews for the right candidate