Repairs Administrator

Our local authority client based in Essex are urgently seeking an experienced Repairs Administrator.

*£14.57 an hour PAYE

* Hybrid working - 3 days a week on site

MAIN PURPOSE

The Repairs team’s purpose is to provide an effective support to the repairs operation carried out by our partner contractor Morgan Sindall. The team is responsible for dealing with customer and colleague enquiries, repair ordering, customer feedback, complaints investigation and response, performance management and recharge process. This work relates to repairs issues for Basildon Council Housing tenants and leaseholders.

Duties

* Key skills and experience required:
To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email.

* Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems.

* To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders.

* To provide detailed advice to customer queries, complaints and requests as required.

* Investigate and respond to claims made via the Housing Disrepair Protocol and associated housing legislation.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful