Implementation Workstream Lead; m​/f​/d

Implementation Workstream Lead: large-scale program deployment / technology implementation / Project Management Pharmaceutical / pre-launch to hypercare / stakeholder Management/ Leadership / English
Project:
For our client based in Basel, we are looking for a Implementation Workstream Lead.

Implementation Workstream
Lead: large-scale program deployment / technology implementation / Project Management Pharmaceutical / pre-launch to hypercare / stakeholder Management/ Leadership /
English

Project: For our client based in Basel, we are looking for a Implementation Workstream Lead.

Background: We, have made significant progress in Customer Engagement (CE) over the past 5 years, building a strong foundation through internal transformation initiatives focused on people, process and technology. In order to achieve the next evolutionary step stablished a Next Generation Customer Engagement (CE) program named ELEVATE. Within ELEVATE we aim to deliver the capabilities needed to realise the One Pharma Strategy (OPS) and look across people capabilities, core & common process and advanced technology to drive holistic customer experience for enhanced patient outcomes to achieve stronger commercial impact.

Within Roche Pharma, we are mobilizing the ELEVATE program with the goal of making our customer engagement smarter, faster and more impactful. We will do this by working together to embed customer‑centric mindsets and governance, omnichannel capabilities and clear E2E workflows - powered by a Next Generation CE technology platform that supports enterprise‑wide collaboration at scale.

The Overall Implementation Lead is the central orchestrator responsible for the successful end-to-end rollout of the new customer engagement platform. As the leader of the Implementation Squads Workstream, you will provide strategic direction, managing its integrated plan, budget, and resources, and representing the workstream in key leadership forums. You will own the integrated Implementation strategy and master rollout plan, coordinating the sequence, timing, and dependencies for all affiliates and functions.

A key part of this is to drive stakeholder alignment, acting as the primary point of contact for affiliate leadership and global stakeholders to ensure Implementation readiness, manage expectations, and communicate progress. You will also champion a "globally consistent, locally relevant" approach, establishing the process for managing local requirements and variations without compromising the core global solution. As the primary driver of execution, you will provide cross‑squad oversight for all Business Implementation Squads, ensuring they have clear plans and are executing effectively.

This requires you to proactively manage all program‑level risks, issues, and dependencies, driving resolution and owning the escalation path to leadership. To ensure a seamless transition from "build" to "live" operations, you will define, manage, and track the comprehensive 'go‑live' readiness criteria and checklist. This is achieved by working in lock‑step with the ECL, Business Process, and RDT (IT) work streams to ensure all training, communications, and support plans are fully aligned and executed in time with the Implementation schedule.

The perfect candidate brings several years of experience in large-scale program deployment or hands‑on project management, with a proven track record of managing technology implementation projects. Also we are looking for someone with an outstanding stakeholder engagement and communication capabilities, with a proven ability to foster trust and ensure clear, consistent communication with both local teams and central program leadership.

Tasks & Responsibilities:

• Hold accountability for the successful execution of the deployment plan in your assigned affiliate, including the on‑time delivery of all local milestones from pre‑launch to hypercare exit.
• Build and maintain a strong, trusted partnership with affiliate leadership and their project team, acting as their single point of contact and strategic guide.
• Lead the performance of the local implementation squad,…