Engagement Learning; ECL Lead; m​/f​/d F. Hoffmann La Roche

We make it GmbH is a nationally active company in Switzerland with a high level of expertise in the field of personnel services thanks to many years of successful experience. Recruitment activities are focused on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the highest demands on quality, ethics and discretion.

For our client, the company

F. Hoffmann La Roche, we are looking for a

Engagement, Change & Learning (ECL) Lead (m/f/d)

Background

We, in Roche, have made significant progress in Customer Engagement (CE) over the past 5 years, building a strong foundation through internal transformation initiatives focused on people, process and technology. In order to achieve the next evolutionary step Roche established a Next Generation Customer Engagement (CE) program named ELEVATE. Within ELEVATE we aim to deliver the capabilities needed to realise the One Pharma Strategy (OPS) and look across people capabilities, core & common process and advanced technology to drive holistic customer experience for enhanced patient outcomes to achieve stronger commercial impact.

Within Roche Pharma, we are mobilizing the ELEVATE program with the goal of making our customer engagement smarter, faster and more impactful. We will do this by working together to embed customer-centric mindsets and governance, omnichannel capabilities and clear E2E workflows – powered by a Next Generation CE technology platform that supports enterprise-wide collaboration at scale.

The ECL Lead is responsible for developing and leading the overarching Engagement, Change, and Learning (ECL) strategy for the transformation portfolio, translating business goals into an actionable plan that drives business readiness and user adoption. As the leader of the ECL function, you will provide strategic direction and operational oversight, managing its integrated plan, budget, and resources, and representing the function in key leadership forums.

To execute this strategy, you will oversee the network of local implementation teams to drive readiness and manage and energize the global Change Agent Network. You will design and implement the comprehensive learning strategy, partnering with internal strategic partners (like enterprise learning CoEs) to co-create sustainable solutions. This will be done in close collaboration with the Communications lead to ensure a consistent stakeholder engagement plan.

Finally, you will establish key metrics to monitor adoption and act as the primary liaison to align with other major strategic initiatives (e.g., FoM, HCX), ensuring a cohesive experience for the organization.

The perfect candidate (m/f/d): brings over seven years of experience leading the people-related aspects of large, international business transformations, particularly within complex matrix organizations. Additionally, we are looking for someone with solid expertise in managing complex programs and coordinating interdependencies in fast-paced, large-scale deployment settings. Candidates with demonstrated track record in driving the implementation of Veeva CRM and/or Adobe Marketing Automation solutions are in high demand.

Working hours

Standard 40h / Week

• Hold accountability for the overarching ECL strategy, ensuring all strategic business goals are translated into actionable business readiness and adoption plans,
• Ensure the connectedness of the local implementation and deployment teams (e.g., Business Implementation Squads) with overall ECL function and enable effectiveness by empowering them to drive readiness on the ground,
• Govern the stakeholder engagement plan, including the partnership with the Communications lead to develop and execute a unified, compelling narrative,
• Lead the activation and effectiveness of the global Change Agent Network, building and mobilizing a successful network of business champions to drive grassroots adoption,
• Oversee the global learning strategy and training curriculum, from needs analysis to the final design and delivery of all materials,
• Establish the measurement framework for adoption and business readiness, including the metrics and…