Customer Supply Manager; CSM

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Global Supply Chain (PTS) connects across the organization to ensure a reliable supply of our innovative medicines to patients. As the external landscape evolves and Roche's product portfolio becomes more dynamic, we are evolving our operating model to address these challenges through new capabilities, sustainable resource use, and digital technologies.

The Global Supply Chain Operations Organization seamlessly connects markets to the global manufacturing network by centrally managing supply, inventory, and replenishment planning, balancing demand across markets, products, and manufacturing assets to ensure "right first time" order fulfillment everywhere.

The Customer Supply Manager owns the production, packaging, and replenishment plan for order fulfillment along the entire operational horizon. In this role, you will incorporate customer demand insights to execute central inventory management, create feasible supply plans, and lead cross-functional business review meetings with senior stakeholders to ensure performance targets and customer requirements are met or exceeded. We are an agile organization with a purpose-driven culture built on trust and collaboration, where you will be inspired to co-create solutions and deliver our mission.

As a Customer Supply Manager, you will be accountable for the following key responsibilities:

• Deliver executable supply plans for production, packaging, and scheduling for assigned assets and products
• Perform reliable inventory management and replenishment planning to effectively meet demand and avoid obsolescence
• Drive end-to-end trade‑off analysis and decisions to allocate resources to the right priorities, accounting for demand changes and supply constraints
• Determine appropriate segmentation strategies, replenishment models, and planning parameters to meet market needs and improve productivity
• Oversee the complete order fulfillment lifecycle to ensure the efficient, timely, and complete delivery of products
• Act as an expert or senior advisor for supply planning and operations to management
• Lead cross‑functional improvement initiatives, governance bodies, and projects to ensure reliable supply and process optimization

We are looking for an agile professional with a growth mindset and an entrepreneurial spirit who possesses the following:

• A bachelor degree in a relevant field and/or APICS certification (or equivalent); training in strategy, finance, and business acumen is a strong plus
• Minimum 3-5 years of work experience in supply chain, with a strong background in ERP (SD/MM) and supply chain planning systems
• Ability to link responsibilities to the organizational mission, focus on high‑value activities, and remain persistent in achieving key results
• A commitment to teamwork, establishing strong relationships, and resolving conflict through openness and trust
• Excellent verbal and written communication skills in English, with the ability to lead cross‑functional collaboration in a global network, fluency in German is a strong plus

Location: Kaiseraugst (minimum one day per week), with the possibility to work from Basel the rest of the days.

Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity!

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Kaiseraugst. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.