Technical Support Engineer

Overview

Description:

Technical Support Engineer

Background:

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office.

Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information:

Start date:

ASAP

Latest start date: 3 months

End date: 31.03.2026

Extension: TBC

Work location:

Basel

Workload: 100%

Travelling: no

On Call: yes (but not regularly and only during certain bank holidays)

Team:
Banking IT

Department:
Banking

• Resolve incidents reported by business users on Banking applications
• Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents
• Communicate updates to business users
• Document issues and resolutions using internal systems
• Contribute to long-term system enhancements either as a developer or a business analyst

• At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. (*****)
• Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / Front Arena) (*****)
• Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge (****)
• Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries (*****)
• Experience with ticketing systems (e.g., Service Now, Jira, Zendesk). (****)
• Familiarity with monitoring and diagnostic tools (e.g., ELK) (****)

• Self-motivated
• Ability to take initiative and suggest improvements
• Excellent analytical skills
• Excellent communication skills in English

• Experience working with Open Link Findur/Endur or any major trading platform
• Experience working with Golden Source or any major enterprise data management system
• Experience working with financial messages (SWIFT, FIX, CTM)
• Experience working with asset management solutions (Aladdin)
• Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)
• Client facing experience in the role of the technical support
• Experience with the different stages of software development lifecycle
• Experience developing in Python, Java, C++ or C#
• A degree in Computer Science, Information Technology, Engineering, or a related field

Long term opportunity in a highly skilled team.

Job Title: Technical Support Engineer

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

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