Customer Engagement Platform Implementation Lead

Customer Engagement Platform Implementation Lead – 6878

Our client is a leading Swiss multinational healthcare company headquartered in Basel, Switzerland. Operating in Pharmaceuticals and Diagnostics, it is one of the world’s largest biotech companies and a global leader in in‑vitro diagnostics and cancer treatments.

The perfect candidate brings several years of experience in large‑scale program deployment or hands‑on project management, with a proven track record of managing technology implementation projects. Also, we are looking for someone with an outstanding stakeholder engagement and communication capabilities, with a proven ability to foster trust and ensure clear, consistent communication with both local teams and central program leadership.

2.5‑year contract role with possible extension, based in Basel
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• Hold accountability for the successful execution of the deployment plan in your assigned affiliate, including the on‑time delivery of all local milestones from pre‑launch to hypercare exit.
• Build and maintain a strong, trusted partnership with affiliate leadership and their project team, acting as their single point of contact and strategic guide.
• Lead the performance of the local implementation squad, ensuring the team is motivated, aligned, and effectively resolving all on‑ground challenges.
• Manage the accurate tracking and reporting of all local business and technical readiness, and proactively mitigate all local risks and issues.
• Consider the local business continuity plan, ensuring that the cutover and go‑live phases cause minimal disruption to critical business operations.
• Ensure the local change and training plan is delivered effectively, partnering with ECL and local champions to drive user adoption.
• Represent the affiliate's unique needs and challenges back to the central program, ensuring they are clearly communicated and appropriately addressed.

• University Degree in Business, IT, or a related field.
• 5‑7 years of experience in large‑scale program deployment or hands‑on project management, with a proven track record of managing technology implementation projects.
• Experience in the pharmaceutical/biotechnology industry is strongly preferred, with a deep understanding of affiliate/local market operations, business processes, and culture.
• 3 years of matrix leadership of distributed teams; you must be able to lead and motivate a local squad without direct authority.
• A "roll‑up‑your‑sleeves" mindset with a proven ability to identify, analyse, and resolve on‑ground challenges and roadblocks in a fast‑paced environment.
• Excellent stakeholder engagement and communication skills, with the ability to build trust and maintain clear, consistent communication with both local teams and central program leadership.
• Hands‑on experience in supporting the delivery of local training and change activities to drive user adoption.
• VACC mindset and an openness to new ways of working.
• Able to travel to affiliate/market sites as needed for key milestones (e.g., go‑live).
• English fluent is a MUST, other languages are a big PLUS (e.g. French, Spanish, Italian, German)