Junior HRIS Consultant & Project Manager - Swiss Market

Job Description

What you were looking for without dragging to ask

• 🎓 Bachelor's or Master's degree
• 📍 Canton of Basel
• 🌍 For this job, the level required in German is Native/C2, English is C2 and French is a plus

Lucca is a European HR software company that is expanding rapidly in Switzerland, and we want you to grow with us. Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters: their people and their business. With 800+ experts based in Switzerland, France, Germany and Spain, and 8,700 clients across 140+ countries, we’re building on a strong foundation while accelerating our international footprint—driving forward with an average annual growth of 40%.

In Switzerland, we’re strengthening our presence in both French and German‑speaking regions while fostering long‑term partnerships. Join a growing team where you can make an impact, with the stability and support of strong cross‑border collaboration.

In order to continue our expansion in this market, we are looking for an HR Consultant & Project Manager to join our Customer Success team, currently composed of 9 people.

• Onboarding and implementing new customers in Switzerland.
• Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
• "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Switzerland.

Your Missions Will Evolve As You Acquire Seniority, But Here Are The Main Tasks You Will Do On a Daily Basis

• Satisfy a wide variety of customers in often complex and high‑stakes deployments (SME as well as Large Accounts).
• Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
• Ensure that the deployment is completed on time and on budget as stipulated in the contract.
• Gather the customer's initial needs and suggest an appropriate response.
• Adapt our software to the customer’s local context in Switzerland.
• Train the administrators to use our software in total autonomy.
• Ensure the Go‑live and the follow‑up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.).

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers in case of level 2 issues.
• Carry out post‑implementation check‑ups.
• Identify and generate new cross‑sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation)
• Be proactive in presenting new products that may address a customer's past issues.

• Participate in numerous cross‑functional side projects.
• Adapt our offer and strengthen the market‑fit of our solutions for the Swiss market.
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
• Contribute to the continuous improvement of the business in Switzerland by going beyond your main tasks.
• Follow and participate in some projects from the pre‑sales phase, supporting the sales team.
• Demonstrate autonomy and initiative in our agile mode of operation.

• You have already completed an internship during your time at university.
• A willingness to be a key player in this adventure, contributing to the Swiss market's growth.
• Looking for a dynamic work environment with varied missions requiring versatility and organization.
• Comfortable and eager to work with both local businesses and key accounts (C‑Level).
• Proficiency in German and English.
• French is a plus.
• Clear and structured oral and written communication.
• Taste for human contact and pedagogy.
• An aptitude for solving practical and sometimes technical problems.
• A sense of service and a taste for things well done.
• Proficiency in Salesforce is an asset.
• Familiarity with web technologies and their implementation is a plus; if not, we will provide training.

• Step 1:
  Screening interview with HR (30’)
• Step 2:
  Manager Interview (60’)
• Stage 3:
  Case study followed by an interview (60’)
• Step 4:
  Final Talk (45’)