Workstation Supervisor

Position: WORKSTATION SUPERVISOR - 55010385

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requisition no:867630

agency: department of transportation

working title: workstation supervisor -

state of florida department of transportation job posting description 102 / office of information technology open competitive selected exempt service contact phone number:  hiring salary range: $ 2,713.79 biweekly / $ 70,558.54 annual

join fdot and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the florida transportation system.

to ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of artificial intelligence (ai) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

candidates must be united states (u.s.) citizens, or lawfully authorized alien workers, and must possess permanent work authorization for any u.s. Employer. Visa sponsorship is not available.

our mission

the mission of the florida department of transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

our vision

as a onefdot team, we serve the people of florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

the work you will do:

workstation supervisor / transportation support / office of information technology

this position will ensure the florida department of transportation’s workforce remains productive and supported by leading enterprise workstation and application support across district 1. By supervising technical staff, managing service delivery, and overseeing critical it projects and support functions, the role directly enables fdot’s mission by maintaining reliable, secure, and efficient technology services for employees statewide.

the difference you will make:

through cooperation, coordination and collaboration among the onefdot team, you will be contributing to a strong and empowering culture of trrec: trust, relationships, respect, empowerment, and communication.

how you will grow:

fdot encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

where you will work:

fdot district 1, 801 n. Broadway, bartow, fl 33830

annual salary range:

$ 2,713.79 biweekly / $ 70,558.54 annual

your specific responsibilities:

supervises employees in the workstation/special applications group spending majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work. Leads and tracks projects as assigned. Supervises staff that performs advanced troubleshooting to determine cause of problem. Works with staff on issues outside their areas of responsibility as needed. Supervises staff that generates and maintains detailed technical documentation such as software installation guidelines and troubleshooting processes.

Provides hardware and software technical training and professional development for other technicians as needed or assigned.

directs the monitoring and assignment of service desk tickets to the appropriate technician or group for proper resolution and to ensure all service level agreements are met in a timely manner.

oversees, coordinates, and/or participates in projects like the personal computer replacement project, memory upgrade project, operating system upgrade project, etc.

participates on statewide teams, both internal and external to the office of information technology. Provide facts to facilitate the team’s decision-making process and to achieve the team’s goals.…