Network Support Technician

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non‑profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

• Minimum of 2 years of experience.

• Monitors network‑related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
• Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
• Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem‑solving techniques.
• Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
• Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
• Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
• Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
• Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
• Supports and troubleshoots network‑connected devices and services in coordination with other technicians and infrastructure teams.
• Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
• Supports network‑dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
• Provides technical input and factual analysis to support team decision‑making and infrastructure planning efforts.
• Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
• Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non‑warranty repairs.
• Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
• Installs, maintains, and supports specialized network or infrastructure‑related software and services as assigned.
• Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
• Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
• Performs other related duties as assigned.
• Ability to lift up to 50 lbs and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.

V2

Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.