Customer Specialist - NE branch Lake Alfred

Customer Specialist - NE Branch (01-2026) (Lake Alfred)

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by Career Source Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym.

There’s also a paid time off plan in which one can accrue twenty‑two days of leave time in the first year of employment.

• High degree of public accountability; regular attendance and punctuality required.
• Support and comply with the Mission Statement and Code of Conduct.
• Maintain a high standard of professional conduct and behavior.
• Work cooperatively with other employees and embrace teamwork to complete tasks.

• Perform data input; build traffic tickets; build/reopen civil and family cases; schedule hearings and issue pleadings.
• Analyze State Driver’s License information to confirm eligibility for license reinstatement; research records in CCIS.
• Issue marriage licenses, perform wedding ceremonies, process passport applications, and record official documents.
• Scan civil, family, criminal, traffic and official record pleadings.
• Maintain constant state of alertness and safe manner of work.
• Provide Domestic Relations printouts.
• Perform cashiering duties: collection of monies, posting to appropriate case, balancing funds and reporting daily.
• Multi‑task and perform other related work as required.

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Knowledge of current procedures to accomplish tasks within the department’s workflow.
• Ability to organize, prioritize and manage work to meet necessary time requirements and workload.
• Ability to apply common sense to carry out instructions in written, oral or diagram form.
• Ability to read, research, and/or interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak effectively to customers or employees; read and write English.
• Ability to operate a PC and related software applications.
• Attention to detail.
• Basic math skills.
• Accurate typing 30 wpm.
• Preferred: six months related job experience and/or training.

• Must have physical, developmental and mental ability to perform tasks; reasonable accommodations available.
• Regularly required to sit, use hands, talk or hear; frequently required to stand, walk, climb or balance; occasionally required to stoop, kneel, crouch or crawl; must occasionally lift up to 25 lbs.
• Specific vision: close view, distance view, depth perception and ability to adjust focus.
• Noise level in the work environment is usually moderate.

M/F/V/D

Hiring rate: $16.00
Monday – Friday; 8 a.m. – 5 p.m.

Department:
Northeast Branch
Non‑management position
Full‑time position

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