Customer Service Advisor

We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.

Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)

Permanent

Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (call centres, retail, hospitality, etc.)
• Must have experience working to targets
• Excellent communication skills, both written and verbal
• IT literate and proficient in Microsoft
• Strong organisational skills

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year of service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

• Constantly expanding and recently expanded into a new industry both in UK and overseas
• Award winning company who have been awarded National Retailer of the Year three years running
• Won awards for candidate training and onboarding
• Fantastic training and progression opportunities providing you with all the knowledge and tools you will need to succeed
• No two days are the same!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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