Customer Care Advisor - Contracts

About the Role

Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.

The team behind Wren Kitchens has been an industry leader in kitchen manufacturing for both the UK and US markets for half a century, and has now become the UK's fastest growing designer, manufacturer and retailer of kitchens. We already have 100+ showrooms across the UK & US, and plan to continue our expansion with many more. Come and join our team and be a part of our success story!

In this role, you will manage post‑completion aftercare for house builders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.

• Take ownership of aftercare cases from start to resolution
• Communicate clearly and empathetically with house builders and homeowners
• Schedule and coordinate aftercare works with installers
• Update customer portals and internal CRM systems within SLA requirements
• Raise and process purchase orders and subcontractor invoices
• Complete general administrative tasks
• Build strong relationships with customers and installation partners
• Identify opportunities to support team and operational growth

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)
Responsibilities document.

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 year of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

• Thrives in a fast‑paced, customer‑focused environment
• Calm under pressure with strong problem‑solving skills
• Highly organised with excellent time management
• Confident written and verbal communicator
• Strong attention to detail
• Customer care or kitchen industry experience (desirable)

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!