Customer Service Advisor

Due to continuing growth, our client is looking for enthusiastic individuals to join our client in Barton-upon-Humber! Whether you come from a call centre, hospitality, or retail background, full supportive training is provided.

£25,747 per annum + £500 quarterly bonus

Monday to Friday, 8:55am – 5:30pm (8 hours per day, 40 hours per week)

Permanent

This is a full-time, office-based position, and applicants must be able to commute to Barton-upon-Humber daily.

As a Customer Service Advisor, you'll deliver high-quality service to customers, handling queries, updating accounts, and resolving any complaints that arise. This is a purely customer service role with no sales or cold calling elements.

• Access to health & discount platform after 1 year of service
• Full supportive 4-week training programme
• EE discount
• Staff discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure satisfaction
• Liaise with showrooms
• Proactively resolve customer queries
• Build and maintain strong relationships
• Escalate issues where necessary
• Handle complaints professionally
• Strive to improve customer satisfaction and retention

• Ability to commute to Barton-upon-Humber daily
• Previous experience in customer service (call centre, retail, hospitality, etc.)
• Experience working towards targets
• Excellent written and verbal communication skills
• IT literate with good Microsoft proficiency
• Strong organisational skills

If you're a self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you!

If calling the office, please ask for Jess Patterson.