Program Manager

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Program Manager

Victorious Family Care Center Bartlett - Bartlett, TN 38134

GENERAL FUNCTION:
To provide supervision and coordination of residential, day, employment and personal assistance support for person supported. This position will act as liaison between Direct Support Professionals and administration for the day-to-day operation of the assigned areas. This includes ensuring that person(s) served needs are met, staffing ratios are correct, staff are properly trained, and documentation is complete and accurate and that all areas of responsibility meet state and licensure requirements.

• Meet with representatives from each home weekly to review shift documentation for completion, accuracy and appropriateness. Develop and adhere to schedule to ensure that the process is efficient.
• Provide initial and ongoing training to Direct Support Staff on documentation requirements.
• Provide initial and ongoing training to Direct Support Staff on strategies for planning appropriate community-based activities for service recipients.
• Maintain an effective system for tracking receipt of shift notes.
• Provide accurate CB Day billing information to the Finance Department monthly.
• Complete Monthly Provider Reviews for All VFCC CLS/SL Members

• Home Supervision

• Assist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Support Professionals in the locations assigned, with input and approval of the Assistant Program Director and/or Regional Director.
• Attend planning meetings as required. Also participate in the development of person(s) served plans of care (ISP or PCSP) and activity calendars. Document progress in monthly reviews. Assure community supports are in accordance with the plan of care.
• Schedule and hold regular staff meetings and staff training (agenda items to include proper implementation of person(s) served programs, company policies and procedures, orientation of new staff, to include job shadowing). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.
• Assure that all aspects of the person(s) served records (hard copy and electronic) are current and conform to all regulations and standards, including review of Electronic Records daily to ensure daily notes are entered by all staff in the home and meet funding source expectations.
• Assure that all required/recommended medical appointments are completed; arrange staff coverage to accompany person(s) served to appointments and document follow-up in the electronic record.
• Assure that all incidents are reported according to policies and procedures promptly. Assist with internal and external investigation requests, including documentation requests and coordinating staff interviews.
• Maintain records and security for personal and company funds, maintain inventory of person(s) served possessions, procure items as needed and approved.
• Maintain expenditures within the approved budget for assigned homes and monitor the use and storage of furniture, appliances, and other resources.
• Maintain a safe and clean home in accordance with standards; this includes the vehicle as well.
• Monitor the acquisition, use, availability, preparation and storage of all food and household supplies, including labeling food; approve and post weekly/monthly menus; substitutions must be recorded.
• Ensure monthly fire and emergency drills are conducted and documented according to policy.
• Complete and disseminate weekly/monthly activity calendars with appointments, outings, events, in-services, meetings, etc.; note revisions as necessary.

• Ensure that training specific to the needs of the individual is completed for all staff before they work with any person supported. Coordinate behavior or therapy training for new staff. Ensure prompt implementation of service plans/prior authorizations, Behavior Support Plans, ISP/plans of care, therapy plans.
• Ensure supervision visits are completed and documented, including three unannounced visits in each home and one unannounced visit during community-based day services for each individual; monthly follow-up on identified issues and follow-up from Quality Assurance visits. Supervise employees, including evaluations and disciplinary actions; make hiring/termination recommendations.
• May be required to cover a shift if/when subordinate staff is unavailable.
• On-call responsibilities with 24/7 accessibility; respond to staffing calls, aggression, violence, property damage, or incidents requiring law enforcement or medical…