Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Bartlett - TN

If you're licensed, customer-focused, and ready to be a part of a team that values integrity and heart---we want to hear from YOU! Compensation $45,000.00 - $60,000.00 per year

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

Are you the go-to person when someone has a question--- because you always know the answer and always have a smile while answering it? Here at Michele Agnew State Farm, we're looking for a Licensed Customer Service Representative who brings a positive attitude, sharp insurance knowledge, and a real passion for helping people. If you know your way around a policy and enjoy making complex coverage simple for clients, you might be the perfect fit for our team.

We focus on building relationships, earning trust, and making sure every customer feels confident and cared for.

• Provide top-notch service to clients through phone, email, and in-person communication
• Assist with policy changes, renewals, billing inquiries, and claims support
• Use your insurance knowledge to clearly explain coverages, terms, and next steps
• Ensure accuracy and compliance in all documentation and communication
• Be proactive in following up with clients, keeping them informed and supported
• Support the sales team by handling service tasks so they can focus on growth
• Build long-lasting relationships that turn customers into lifelong clients

• Active insurance license (Property & Casualty required, Life & Health a plus)
• Excellent communication skills--- friendly, clear, and professional
• A genuine desire to help others and solve problems
• Detail-oriented with strong organizational skills
• Confident with technology and agency management systems
• A team player with a "can-do" attitude and positive energy

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none