Resource Coordinator PT-Rehabilitation Services

Resource Coordinator PT-Rehabilitation Services Full-time Days

• Full-time
• Job Shift: Rotating
• Salary Range Minimum : $44.15
• Salary Range Maximum: $57.39

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care.

values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission –Patients First.

reflects the mission, vision, and values of NM, adheres to the organisation’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Rehab Services RC assumes a primary role in the supervision, development and implementation of department-related initiatives, and demonstrates team building skills to facilitate team engagement and growth.

This position includes direct patient care, mentoring, participation on appropriate committees and departmental process improvement initiatives.

Serves as a role model for all therapists and clinical interns in all aspects of professional, clinical, communication, education and leadership activities.

Collaborates with RS leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.

The RC places the needs of the patient and other customers as top priority and demonstrates the skills necessary to meet and exceed expectations.

Must possess a high degree of energy, resourcefulness, and reliability, as well as exhibit excellent interpersonal skills and professional manner. Must be able to maintain a good rapport with physicians, fellow employees in Rehabilitative Services, other departments, and the community. Must be able to supervise employees in a fair, objective, and tactful manner.

• In collaboration with the manager and director, is actively involved in the operational aspects of patient care and department operations to support unit specific programs and organisational initiatives.
• Maintains open lines of communication within Rehabilitative Services and with other departments and leaders in the organisation.
• Coordinates daily work activities of professional, technical, and non-technical employees including scheduling/assignments, vacation/education time, and schedule changes.
• Enforces policy and procedures, trains new employees and monitors department education programmes.
• Ensures all patients are scheduled and receive the appropriate intensity of services by ongoing monitoring of schedules and billable standards set by department.
• Assesses adequate staffing levels and participates in the employee interview process to ensure all candidates meet standards for hire. Assists the manager/director in orienting new staff and completing the 90-day orientation and competency process for new employees.
• Provides timely, positive, constructive feedback, and holds staff accountable for change as evidenced by observation and peer feedback and assists with completion of staff competencies.
• Contributes information as part of the performance appraisal process. Works with the Manager/Director in addressing performance gaps as they occur with clear action plans and timelines for improvement.
• Identifies potential problems or opportunities in processes or personnel and communicates them to the manager/director along with recommendations for improvements.
• Assists with the development of policies and procedures that reflect current operational standards.
• Participates in the planning,…