Dental Front Office

Job Summary

The Dental Receptionist manages front-office operations to ensure seamless patient experience and efficient clinic workflow. Key responsibilities include coordinating provider schedule, making patient appointments, patient outreach, and providing compassionate patient support.

• Patient Coordination: Greet and check in patients, assist with intake forms, and communicate with clinical team to schedule follow up appointments as necessary.
• Schedule Management: Efficiently book, confirm, and adjust appointments for providers to minimize wait times and maximize office productivity.
• Financial & Insurance Management: Verify insurance coverage, process claims, collect co-payments, and explain treatment financing or payment plans to patients.
• Records & Compliance: Maintain accurate digital patient records and ensure strict adherence to HIPAA privacy standards.
• Office Operations: Handle multi-line phone systems, office emails, faxes, manage office inventory, and coordinate with dental labs and suppliers.
• Patient
  
  Experience:
  
  Address patient concerns with empathy and professionalism, helping to ease patient anxiety regarding dental procedures, answering their questions ensuring they have the best experience.

• Education: High school diploma or equivalent is required.
• Technical Proficiency: Preferred experience with dental practice management software (e.g.,
  Dentrix, Eaglesoft, or Open Dental
  ), Google Suite, and Microsoft Office Suite.
• Industry Knowledge: Preferred familiarity with dental terminology, ADA billing codes, and insurance verification processes.
• Core
  
  Skills:
  
  
• Strong multitasking and time management in fast-paced environments.
• Expert verbal and written communication.
• Detail-oriented for error-free data entry and billing.