ServiceNow Technical Architect

Phillips 66 & YOU - Together we can fuel the future What to Expect

As a Service Now Technical Architect, you will be the go-to expert for designing and delivering Service Now solutions that keep our systems running smoothly and securely. You'll work at the intersection of technology and business, turning complex challenges into streamlined processes that enhance efficiency and user experience. If you thrive on solving problems, building innovative solutions, and collaborating across teams, this is your opportunity to make a real impact.

• Lead the design, development, and deployment of Service Now solutions that align with business objectives and ITIL best practices.
• Partner with business analysts, process owners, and IT teams to deliver high-quality applications and workflows.
• Analyze requirements, configure and develop new and existing applications, and create custom UI pages, widgets, and automation.
• Build and manage Service Catalogs, maintain accurate CMDB data for IT infrastructure visibility, and implement IT Operations Management solutions across ITSM, ITOM, Sec Ops, CSM, SPM, SAM, etc.
• Create and maintain custom applications, UI pages, widgets, and workflows, as well as Service Catalog, Fulfillment, and Self-Service portals.
• Monitor platform health, troubleshoot issues, and optimize Service Now performance while ensuring security and compliance.
• Contribute to and maintain technical documentation and support testing plans to resolve bugs and ensure application quality.
• Provide technical mentorship to junior developers and foster continuous improvement across the team.
• Implement Sec Ops modules, automate IT operations using AIOps and monitoring integration, and collaborate to deliver solutions that meet customer needs.
• Stay current with emerging technologies and best practices to drive innovation and operational excellence.
• Ensure compliance with internal policies and regulatory standards while aligning work with organizational goals.

• Legally authorized to work in the job posting country.
• Bachelor's Degree or higher in Computer Science, IT, or Engineering discipline.
• 6 or more years of IT experience working with Service Now in configuration, scripting, and development, including ITSM, ITIL, ITOM, GRC, and Service Mapping.
• 1 or more years of supervisory or mentoring experience.
• Intermediate proficiency working in ITIL frameworks, automation, and cloud environments (AWS and Azure).

• Proven experience in designing and implementing ITOM solutions.
• Excellent communication and interpersonal skills to effectively convey technical concepts to non-technical stakeholders.

This position has a base salary range of $136,800 - $167,200. At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role's requirements.

Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream…