Shift Supervisor - Bartlesville

Overview

Responsible for the overall effective and efficient supervision of all casino floor shift operations as assigned by the reporting senior.

MINIMUM QUALIFICATIONS:

* Must be at least 18 years of age

* Bachelor's degree in Business Administration, Hospitality or Gaming plus three (3) months of job related work experience to include casino operations and supervisory experience in a related department or business or Associate's degree in Business Administration, Management, and six (6) months or more of job related work experience to include casino operations and supervisory experience in a related department or business or one year of job related work experience to include casino operations and supervisory experience in related department or business required.

* Required to obtain an ABLE liquor license.

* Experience as a Guest Service Representative preferred.

* Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.

* Required to maintain a valid Driver's License.

* Required to provide documents to show the applicant is eligible to work in the United States.

* Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

* Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

* Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.

* Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.

* On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.

* Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

* Ensures staff is assigned in accordance with work schedules and covers for staff as necessary due to employee shortages and updates attendance records.

* Ensures employees assigned to shift are performing duties in accordance with approved performance standards and are relieved from duty in order to take authorized break or meal periods.

* Completes inventory of required equipment and supplies and prepares requisitions for replacements as necessary.

* Inspects work stations and other areas of responsibility to ensure they are clean, well-organized, safe and well maintained.

* Verifies Jackpots.

* Responsible for maintenance of machines regarding any malfunctions.

* Makes minor repairs on gaming devices in accordance with training and procedures.

* Reactivates all "out of order" machines on the casino floor as efficiently as possible.

* Assists in all service requirements that are necessary in gaming machine equipment.

* May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior.

* Ensures newly assigned staff members are scheduled for and complete departmental orientation.

* Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward.

* Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards.

* Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.

* Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards.

* Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.

* Trains new employees on job-specific tasks.

* Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs.

* Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.

* Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls.

* Performs all other related and compatible duties as assigned.

GUEST SERVICE:

* Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.

* Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a…