Service Engineer - Barstow, TX

Job Title

On‑Site Service Engineer – AI Data Center. Provides onsite support for Dell servers and data center systems, maintaining uptime and resolving hardware issues.

Barstow, TX.

Work hours:

8‑5 Mon‑Fri. Occasionally support shift hours and on‑call. Contract to hire possible.

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems; escalating when appropriate.
• Support reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on‑call rotations and support extended coverage when needed.

• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment.
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving abilities.
• Comfortable working independently on‑site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules.

• Candidate lives locally (within 15–45 minutes of the work site).
• Comfortable with daily commute.
• Willing to work shifts and be on‑call.
• Hands‑on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds).
• Experience with server swaps and deployments.
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements).
• Experience with water‑cooling servers (desirable, not required).
• Familiarity with Linux.
• Has built PCs.
• Follows provided Plan of Action (POA) from support.
• Stays current with technology (reading, company announcements, continuous learning).
• Can handle the physical demands of the job.
• Provides real‑time, detailed documentation.
• Demonstrates good documentation habits.
• Has experience in documentation.
• Communicates clearly, directly, and proactively.
• Is personable and articulate.
• Provides detailed examples.
• Works well in a team and maintains a positive attitude.
• Does not require excessive prompting or give elusive answers.
• Demonstrates strong work ethic and accountability.
• Can prioritize tasks based on severity and customer demand.
• Shows initiative and thrives in fast‑paced, critical environments.
• No periods of inactivity, lack of initiative, or difficulty handling pressure.
• U.S. citizenship / Canada Citizen.
• Work Permit/Labor Visa/PR/Green Card – eligible to work for the length of the contract (Canada only).
• Ability and willingness to obtain (or having held) a security clearance.
• Meets all criteria above and is recommended to move forward.
• Not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended.