Security Duty Manager

Overview

We have an exciting opportunity for a positive, people-focused Security Duty Manager to join our team at the Southbank Centre. We welcome applications from candidates of all genders and backgrounds who are passionate about safety, leadership, and creating a positive experience for our staff and visitors. This role is ideal for someone who enjoys leading diverse teams, managing day-to-day operations, and contributing to a safe, welcoming and inclusive environment for everyone on site.

You will oversee security operations across several buildings and public areas, supporting your team while ensuring procedures are followed to a high standard. Working a 12‑hour rotating shift pattern, you will play a crucial role in overseeing daily security operations, managing team members, and responding promptly to incidents. The SDM is responsible for managing a large team of Security Officers, covering 2 barriers, 4 buildings, Queens Walk, Skate Park and two remote sites.

Shift rotation of 6 on 3 off shift pattern days and nights, 0630‑1830 and 1830‑0630 averaging 54 hours per week.

• Provide visible, approachable leadership to your team
• Respond promptly and professionally to incidents
• Coordinate daily security operations across multiple sites
• Build supportive working relationships with staff and visitors
• Ensure the service delivery is of a high standard at all times
• Ensure all customer / staff queries and complaints are dealt with in a timely and effective manner and that the customer / staff member is kept fully informed of what action has/is being taken
• Support staff welfare through regular check‑ins
• Ensure staffing levels and training compliance
• Security personnel are fully trained to site specification
• Review shift performance and identify improvements
• Guide and supervise the security team to ensure smooth operations across shifts
• Prepare accurate incident and shift reports
• Mentor and support new team members
• Maintain regular refresher training and ensuring that the training records are kept up to date
• Liaise with internal departments and external agencies when required

• Build positive relationships with the greater business and stakeholders of the Southbank Centre
• Responsible for your uniform and to ensure it is always clean and in good condition
• CCTV System - Axon
• Access Control - Plan
• React to all alarm activations from Winchester House through the CRS, as per the procedure held in the emergency briefcase
• All other security, fire, emergency alarms must be managed effectively following SBC procedures
• Strong time keeping within the team, duty start and finish times, opening and closing times of buildings, daily rotations and reaction time to incidents

• Door Supervisor License and CCTV License (required)
• Proven experience in a security role, with leadership or supervisory experience of 2 years
• Excellent communication, resolution‑making, and problem‑solving skills
• Strong organisational skills and attention to detail
• Appreciation of the need for safe working practices, with the ability to implement company policy and procedure and ensure it is adhered to at all times
• Flexibility to work both day and night shifts in a rotating schedule
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history, punctual
• Smart and courteous at all times
• Passion for providing good customer service
• Excellent communication skills
• Strong awareness of security procedures
• Strong leadership skills
• Knowledge of HR protocols

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate or a valid share code.

• Health and Wellbeing Plans - including our family‑friendly maternity policy
• Flexible financial support with instant access to earned and authorised wages
• Family‑friendly benefits – discounts for shopping, eating out, and cinema tickets to help you save money
• Full induction, ongoing training, and structured career development to help you thrive in your role
• Increase…