Junior IT Support Apprentice

About the apprenticeship

To deliver technical support and resolve routine incidents and service requests in accordance with agreed procedures, service levels and Company policies.

Respond to and resolve user incidents and requests via phone, email, chat or portal, meeting agreed SLAs.

Perform triage, diagnosis and standard troubleshooting using the knowledge base and tools provided.

Follow standard operating procedures and contribute to service quality and user satisfaction.

Maintain accurate and complete ticket records, updates and communications.

Escalate matters outside capability, authority, or agreed time frames.

Contribute to knowledge articles and suggest improvements to processes and user guidance.

Participate in training, shadowing and supervised tasks to build capability.

• Enthusiastic
• Motivated
• Customer Service Skills
• IT Literate
• Any experience working with computers (Preferred)
• Any previous IT experience (Preferred)

• Annual leave – 28 days including bank holidays.
• Smart Casual Dress – Uniform provided.
• Training opportunities to grow
• Gym membership
• MyStaff Shop Benefit Scheme
• Cycle to work
• Private Medical Insurance
• Employee Owned

Eg GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2 preferred

• Ability to follow clear instructions
• Computer literate
• Excellent written and verbal communication skills
• Keen eye for detail

• Ability to follow clear instructions
• Computer literate
• Excellent written and verbal communication skills
• Keen eye for detail

Welsh spoken skills:
No

Welsh written skills:
No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provider:
Catapwlt

Qualification:

Apprenticeship Level 3 – Digital Infrastructure Engineer

Is this employer disability confident:
No

What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Orbits IT

Unit 5 & 9 Bsc
Hood Road
Barry
CF62 5QN