Guest Experience Manager; GXM

Overview

Role:
Guest Experience Manager (GXM).

Location:

Central London (Holborn). Department:
Reception UK. Job type:
Permanent. Salary: £13.85 per hour.

Hours:

45 hours per week. Pattern of work:
Monday to Friday (08:00 - 17:00). Closing Date: 22/02/2026. Job .

• Deliver a polished, welcoming and professional Front of House service.
• Meet, greet and manage all visitors and incoming calls.
• Coordinate meeting rooms, hospitality, refreshments and catering.
• Maintain an immaculate reception and common areas.
• Act as first point of contact for tenants, client representatives and visitors.
• Support building operations including security, safety, compliance and contractors.
• Monitor office supplies, maintenance and cleaning standards.
• Manage access control, key fobs and visitor procedures.
• Assist with Health & Safety records, incidents and reporting.
• Produce tenant newsletters, social media posts and organise events/pop-ups.

• Experience in a similar role within luxury, corporate, hospitality or HNW environments.
• Impeccable personal presentation and exceptional customer service skills.
• Confident communicator with strong organisational abilities.
• Proactive, calm under pressure and solutions-focused.
• Comfortable liaising with contractors and senior stakeholders.
• Competent using Microsoft Office and digital platforms.

• Ride to Work Scheme
• Retail discounted shopping
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse, talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.