Desktop Engineer; 2Nd Line Support

IT Support Engineer (2nd Line Support)

Location: Barrow-in-Furness (Onsite - 5 days per week)

Salary: £30,000 + Bens, Perks, Unlimited training budget

We are looking for a motivated and customer-focused Onsite IT Support Engineer to join our End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment. This is an excellent opportunity for someone who enjoys hands‑on IT support, problem‑solving, and working directly with end users.

As part of the EUE team, you will play a key role in delivering high‑quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels.

Your responsibilities will include:

• Providing 2nd line technical support
  , resolving incidents within SLA targets and maintaining a low incident rate.
• Completing assigned tasks accurately and within agreed time frames.
• Handling Non-Standard Requests (NSR) in line with agreed delivery schedules.
• Escalating complex issues to Level 3 support teams where required.
• Installing, configuring, and troubleshooting hardware and software across laptops, desktops, printers, networks, and peripherals.
• Supporting users with docking stations, display screens, scanners, and multifunction printers (MFDs).
• Driving company vehicles to deliver IT equipment and provide on‑site technical assistance when required.

We are looking for candidates with the following experience and technical knowledge:

• Strong knowledge of Microsoft Windows OS (Windows 10 &
  7) including system builds, configuration, and registry settings.
• Experience using Microsoft Office applications
  .
• Basic understanding of SCCM and Active Directory
  .
• Familiarity with IT service management tools such as Service Now or similar platforms.
• Understanding of networking concepts including LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, and VPN/remote access
  .
• Experience working with IT hardware and peripherals.
• Exposure to Microsoft Exchange environments
  , LTSC Channels, and KIOSK configurations is desirable.

If you are interested in this opportunity click "apply" or send your CV to