2nd Line Onsite Desktop Engineer

About the role you’re considering

We’re excited to offer an opportunity to join Capgemini as an Onsite Engineer within our End User Experience (EUE) team. You’ll be supporting a diverse range of high-profile clients across our extensive portfolio. At Capgemini, we believe our people are at the heart of everything we do. That’s why we foster a culture where everyone is encouraged to grow, develop, and thrive.

This role is required to be onsite in Barrow In Furness 5 days per week.

If you are successfully offered this position, you will go through a series of preemployment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

As part of our dedicated EUE team, you will

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed time frames, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escape and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands‑on support. We’ll work with you to accommodate any accessibility or personal needs.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

We’re looking for someone with

• Strong knowledge of Microsoft Windows OS (Windows 10 &
  7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (e.g., Service Now).
• Understanding of network technologies including LAN/WAN/vLAN, Wi‑Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more. You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do.

You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained “Mental Health Champions” across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.