Lead MA Urgent Care - Barrington

Overview

The Lead Medical Assistant reports to the Practice Manager/Director of Operations under guidance from the Medical Director. Under general supervision and in accordance with established policies and procedures, coordinates daily activities of Medical Assistants. May assist in developing staff schedules and work assignments to provide for efficient practice operations. Ensures adherence to established standards of safety and quality by medical assistant staff.

Provides guidance to support personnel in collaboration with the Practice Manager/Director of Operations and providers. May routinely perform the duties of Medical Assistant. Brown University Health employees are expected to model the organization s values of Compassion, Accountability, Respect, and Excellence in interactions with patients, customers and one another. In addition to our values, employees are expected to demonstrate core Success Factors:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Trains and onboards all new Medical Assistants.
• Willing to travel between current and new urgent care centers to train and support with clinical responsibilities when needed.
• Provides daily oversight of all Lab tracking, including labs, tests, and procedures; follows up to ensure current lab results are received and reported in the patient s EMR; ensures abnormal results are reported to physician/provider immediately.
• Communicates staff schedules and ensures centers are appropriately supported by medical assistant staff.
• Maintains patient access to care, appointment availability, and efficient daily operations.
• Assists the Practice Manager in daily coordination of Medical Assistants to ensure efficient patient flow and timely follow-up of assigned tasks (in-basket items).
• Functions as a resource to staff to clarify schedules and practice administrative processes.
• Participates in interview and selection of Medical Assistants and provides orientation for new Medical Assistants.
• May monitor inventory levels to ensure supplies, equipment and instruments are on hand; reorders as necessary within authority; ensures timely receipt and proper storage of materials.
• Ensures functional reliability of equipment; identifies malfunctions and makes minor repairs/adjustments; refers complex problems to vendors as needed.
• Coordinates maintenance and janitorial needs within the department and area of responsibility; requests service and maintains service records; evaluates quality of service with vendors.
• Ensures all activities meet or exceed customer expectations; develops and enhances relationships with practice staff, patients and families, vendors, and Brown University Health systems.
• Participates in committees or work teams; may lead practice teams related to quality improvement.
• Maintains and enhances professional expertise through seminars, meetings, and pursued leadership courses.
• Performs duties of a medical assistant and provides coverage for the practice in alignment with Urgent Care Medical Assistant – Ambulatory criteria.
• Greets patients, handles registration/check-in, answers phones, schedules appointments, obtains referrals/authorizations, processes forms, and performs discharge tasks.
• Oversees patient financial processes to ensure co-pays, deductibles, and self-pay are collected at time of service and properly processed.
• Verifies completeness and accuracy of patient information: demographics, referrals, authorizations, billing codes, diagnoses, etc.
• Provides clerical support and orients/new employees regarding department policies and procedures.
• Prepares patients for examination and treatment according to clinic workflow; assists with vital signs, history, medication reconciliation, and documentation in EMR.
• Records patient health concerns in EMR; records pain scores and completes questionnaires as per workflow protocol.
• Supports patient flow, reviews Health Maintenance and Chronic Illness services, conducts/orders tests per protocols and standing orders.
• Performs point-of-care testing (e.g., blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hCG, rapid strep, and other tests) as…