Operations Supervisor

About MVT

MVT Canadian Bus, Inc. (MVT), subsidiary of MV Transportation, proudly operates the Barrie Transit conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people’s lives by inspiring our employees, treating our customers as part of the family, and making our communities even better places to live.

The Operations Supervisor, through direct involvement with the General Manager and Operations Manager, controls the daily delivery of the transit service and has the overall responsibility for on time performance, driver and vehicle assignment, according to contract operating standards. The Operations Supervisors regularly rotate between Dispatch, Control Centre and field operations.

• Reviews control centre performance monitors and adjusts services to ensure on-time performance
• Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports
• Identifies and communicates via 2-way radio or other communication device, potential rerouting required as a result of traffic, construction or accident situations
• Monitors workforce level and identifies driver shortages
• Provides direct daily supervision of the Transit Operators
• Coordinates emergency communications in the event of service disruption
• Assigns open work and overtime to Transit Operators and develops the daily operating board
• Ensures adherence to the preventive maintenance schedules for all vehicles in the fleet as outlined by company and client requirements
• Ensures all vehicles are kept reasonably clean, inside and out by regular inspections
• Co-ordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers
• Responds to and investigates all incidents according to Company policy and procedures, in compliance with Provincial regulations
• Monitors street operations for on-time performance, schedule and route adherence
• Assists operators with service or customer issues
• Liaises with relevant personnel regarding booking and scheduling issues
• Ensures all safety regulations are being observed and all training methods are adequate and effective
• Ensures that operation is in compliance with both client and company policies and procedures
• Prepares, verifies, and reviews staff schedules and work records for payroll purposes
• Maintains clear and accurate records of individual job performance issues
• Identifies, selects, trains, coaches and manages the performance of Transit Operators
• Assists in the recruitment, selection and training of new operator
• Conducts site checks and road observations according to client and local policy while documenting findings accordingly and provide necessary reports to Operations or Safety Manager as directed
• Conducts gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections
• Ensures that all Transit Operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
• Communicates clearly each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives
• Manages Transit Operator attendance and absenteeism
• Prepares required operating reports for client and management staff
• Determines whether to discipline and applies discipline, including suspensions and terminations, according to company policy and in compliance with collective agreements
• Participates in and advises management regarding labour relations strategies and relationships
• Represents Company in grievance procedure
• Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
• Maintains a safe work area and a focus on safety to reduce…