Lifeguard Lead; Summer

Job Description

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one‑of‑a‑kind Resort.

• Complimentary golf (friends and family rates for your Guests)
• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Discounts at Friday Harbour retailers and restaurants
• Group medical and dental benefit coverage
• Company matched pension plan and optional savings plans
• Employee Assistance Program and free Headspace membership
• Exclusive Friday Harbour corporate partner discounts
• Training and development opportunities
• Colleague events and appreciation activities

* Privileges are subject to review and change.

Reporting to the Recreation and Leisure Leadership Team, the Lifeguard Lead will be responsible for providing direction to the daily operations of Friday Harbour pools and the guarding of the main waterfront area. This includes providing leadership and guidance to the lifeguard team, ensuring the safety of all patrons, and being accountable for the maintenance of the pool and beach area to ensure safety and ease of use.

• Assist with overseeing the safe and efficient operation of pool and beach operations including waterfront, beach club pool, splash pad, swimming lessons and Aquafit
• Provide direction and lead the start and end of shift briefings, and ensure proper rotations and breaks are being taken by lifeguards
• Work with the leadership team to ensure that associates are trained and clearly understand their role, responsibilities and performance expectations
• Ensure that service standards are met by associates in all areas of the operation
• Coordinate tasks and work with other departments to ensure the department runs efficiently
• Supervise assigned areas to ensure the safety of swimmers
• Ensure that all rules and regulations are adhered to ensuring safety
• Provide first aid treatment as required
• Update the pool log by recording and documenting any incidents, completing water tests and bather counts
• Maintain direct contact with patrons and communicate with them in an effective manner
• Ensure equipment is stored in its proper place, pick up towels and debris, restock towels and straighten chairs
• Conduct facility inspections, complete checklists and advise leader of any concerns found
• Assist guests with questions regarding the resort, activities and general information
• Assist in other areas of the Recreation and Leisure department as needed
• Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Assist in dealing with incidents, emergencies and customer complaints with efficiency and professionalism
• Communicate daily with the Recreation Leadership team, providing constructive feedback, ideas for improvements, daily operations update etc.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

• Current National Lifeguard Service’s certificate (dated 2 years or less)
• Standard First Aid with CPR C certification
• Waterfront Guard Certification (NL or Red Cross) an asset
• Smart Serve certification an asset
• ORCA, Paddle Canada, or similar certification an asset
• Aquafit certification an asset
• Must possess excellent customer…