Tim Hortons Lead Associate

Rama, Ontario Food and Beverage
Full-Time (Regular) Shift Assignment:
Overnight Sunday-Thursday 23:00 - 07:00, Friday/Saturday Off
Final date to receive applications (Internal Applicants Only): 01/26/2026

Shift: Overnight Sunday-Thursday 23:00 - 07:00, Friday/Saturday Off

Your Role

The Team Lead Associate is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• One year or more experience in customer service, previous counter service/Tim Hortons experience an asset
• WHMIS
• Ability to stand for long periods of time
• Ability to lift and move up to 50 pounds
• Cash handling experience using POS system or cashier register
• Ability to work overtime as required
• Ability to work under pressure in a fast-paced environment

• Lead the team to provide exceptional guest service providing important visual cues for guest that make a positive first impression
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Records prepared items and waste on production sheet
• Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
• Ensures that all products are prepared and served to the Tim Hortons recipe specification
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
• Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
• Regularly takes temperatures of the required products and records in the Time and Temperature log
• Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided
• Monitors fridge and freezer product inventory and submits order quantities to leadership team
• Ensures showcase and product needs are always up to par
• Keep work areas clean and free of safety hazards, debris and litter
• Performs all job duties in a safe and responsible manner
• Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies
• Responsible for keeping all work surfaces, chillers and small equipment clean, organized and sanitized
• Ensures all uniform and grooming standards are followed on each shift
• Perform other related and compatible duties as assigned

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 30+ gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada.

Additional information is available at  .

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the…